Effective Date: 25.11.2024
Welcome to Dreamy Goods (“we,” “us,” “our”). By accessing or using our website, dreamy-goods.com (the “Site”), you agree to comply with and be bound by the following terms and conditions (the “Terms”). Please read these Terms carefully before using the Site or making any purchases. If you do not agree with these Terms, you should not use this Site.
1. General Terms
By using this Site, you represent that you are at least 18 years old or that you are visiting the Site under the supervision of a parent or guardian. If you are under 18, you may only use the Site with the consent of a parent or legal guardian.
These Terms apply to all users of the Site, including but not limited to visitors, customers, merchants, and content contributors.
2. Products and Pricing
We strive to ensure that all product descriptions, images, and prices on the Site are accurate. However, we do not guarantee the accuracy of any product details, including color variations, availability, or pricing. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information without prior notice.
All prices are listed in euro unless otherwise stated. We reserve the right to change prices at any time without notice.
3. Orders and Payment
a. Placing Orders
When you place an order through our Site, you agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse or cancel any order for any reason, including:
- Product unavailability
- Suspected fraudulent or illegal activity
- Errors in product descriptions or pricing
You will receive an email confirmation upon successful placement of your order. However, this does not constitute acceptance of your order. We reserve the right to accept or decline your order after reviewing it.
b. Payment Methods
We accept various payment methods, including credit/debit cards and third-party payment services (e.g., PayPal). You agree to provide valid and accurate payment information. By submitting your payment information, you authorize us to charge the total amount of your purchase, including taxes, shipping fees, and any other applicable charges.
4. Shipping and Delivery
a. Delivery Timeframe
All orders placed on dreamy-goods.com are processed and shipped within our standard delivery time of 21-30 business days, depending on the destination and shipping method selected at checkout. Please note that this timeframe excludes weekends and public holidays.
b. Shipping Fees
Shipping fees are calculated at checkout based on the shipping destination and selected shipping method. We are not responsible for any customs fees, duties, or taxes imposed by your country for international orders.
c. Delivery Delays
While we strive to meet our delivery timeframe, please note that delays may occur due to factors outside of our control, including but not limited to carrier delays, customs processing, or unforeseen circumstances. We will notify you if there are significant delays in fulfilling your order.
5. Returns and Refunds
a. Return Policy
We accept returns within 30 days of delivery, provided the item is in its original condition, unused, and with all original packaging intact. To initiate a return, please contact our customer support at info@dreamy-goods.com for return instructions.
b. Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Customized or personalized products
- Intimate or sanitary goods
- Perishable items
c. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 10 business days, and a credit will be applied to your original payment method.
d. Shipping Costs for Returns
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service for returning items, as we cannot guarantee receipt of your returned item.
6. Intellectual Property
All content on the Site, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Dreamy Goods or our licensors and is protected by applicable intellectual property laws. You are not permitted to copy, distribute, modify, or create derivative works from any part of the Site without our express written consent.
7. User Conduct
You agree to use the Site for lawful purposes only and not to engage in any conduct that could:
- Harm or interfere with the Site or its functionality
- Violate any local, national, or international laws or regulations
- Harass, abuse, or harm other users of the Site
- Upload or transmit viruses, malware, or other harmful code
We reserve the right to terminate or restrict your access to the Site if we believe you are in violation of these Terms.
8. Limitation of Liability
To the maximum extent permitted by law, Dreamy Goods and its affiliates, directors, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, or business interruptions, arising out of or related to your use of the Site, even if we have been advised of the possibility of such damages.
Our total liability for any claim arising from your use of the Site or any purchase made through the Site is limited to the amount you paid for the specific product or service in dispute.
9. Disclaimer of Warranties
The Site and all content, products, and services provided on or through the Site are provided “as is” and “as available,” without any representations or warranties of any kind, either express or implied. We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of Malta, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Malta for any disputes arising from these Terms or your use of the Site.
11. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting to this page. Your continued use of the Site after changes have been posted constitutes your acceptance of the revised Terms.
12. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Email: info@dreamy-goods.com
Thank you for shopping at Dreamy Goods! We appreciate your business and are committed to providing you with the best possible experience.
